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J Sainsbury Pension & Death Benefit Scheme
J Sainsbury Executive Pension Scheme
Internal Dispute Resolution Procedure
Your pension is important, but occasionally things can go wrong.
If you have a complaint you should first write to the Deputy Pensions Manager at:
JS Pensions Department,
Norwich House,
9-11 Streatham High Road,
Streatham,
London,
SW16 1DU
If the matter cannot be resolved, you should complete an IDRP - ‘Notification of Complaint Form’ (see below), this should be sent to the same address.
We will deal with your complaint fairly and as quickly as possible.
This procedure may be used if you:
- are an active, deferred or pensioner member;
- are the widow, widower, surviving civil partner or, surviving dependant of a deceased member;
- are a prospective member;
- were in one of the above categories within the last six months.
If you claim you should be in one of the above categories.
This procedure applies only to disputes with the Trustee of the Scheme. It does not apply to disputes with your employer, even if the dispute is about your pension.
You can apply for a decision either yourself, or through a representative. This could be, for example, your partner or friend. If you die before your application is resolved your personal representative can continue your application. A member of your family, or some other suitable person can make or continue your application if you are under 18, or unable to act for yourself.
Procedure
- Member will submit Notification of Complaint Form to the JS Pension Department, at:
JS Pensions Department, Norwich House, 9-11 Streatham High Road, Streatham, London. SW16 1DU;
- JS Pensions Department will issue acknowledgement of receipt of your Notice of Complaint Form within 10 working days;
- The process will normally be completed within two months of receipt by the Pension Department of the Notification of Complaint Form. If more time is required a letter will be sent to you outlining the reasons. It is expected that all decisions will be issued no later than 4 months from date of receipt of the Notification of Complaint Form.
If your complaint is not upheld or resolved to your satisfaction then there are no further stages of appeal directly with the Trustee.
The Pensions Advisory Service (TPAS) and the Pensions Ombudsman can help you resolve disputes at any time during this process. They are however unlikely to take up your complaint until you have received the Trustee’s decision on your complaint. You can contact them at:
The Pensions Advisory Service
11 Belgrave Road
London
SW1V 1RB Tel: 0845 601 2923
Fax: 020 7233 8016
Email: enquiries@pensionsadvisoryservice.org.uk
Pensions Ombudsman
11 Belgrave Road
London
SW1V 1RB Tel: 020 7834 9144
Fax: 020 7821 0065
Email: enquiries@pensions-ombudsman.org.uk
You can download the contents of this page, including a printable ‘Notification of Complaint Form’ by clicking this link.
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